Unexpected charge

Question

Unexpected charge

Anonymous

I have been charged $125 unexpectedly and it is not showing in any of my Microsoft account transatction history. I don’t have any pre authorizations on

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Hi tiffany short

Welcome to the Microsoft Community

We understand your question, is this payment going to Microsoft?

This process may require confirmation of your Microsoft account and payment method as well as other personal information. In order to avoid disclosing this information in a public forum, we recommend that you consult with online support, where more appropriate specialists are available to provide relevant professional help.

Contact Microsoft Support.

Visit this website: Contact - Microsoft Support
Type contact in the search box there.
Now click Get help and Select Contact Support below.
Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
On the Category tab, choose Manage My Subscription or other alternatives.
Go to Confirm.
You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Best wishes

Merek - MSFT Community Support Specialist | Microsoft

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Unexpected charge

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