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OneDrive isn't syncing

Anonymous
2024-11-22T00:30:06+00:00

I copied over files from my D drive to my one drive on 11/11/24 and some files synced while others did not. I need help with syncing the other files.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-11-22T06:10:40+00:00

    Hello, Denise Nikoloff

    Welcome to Microsoft Community.   

    I realize that you have encountered a problem with OneDrive sync, and I understand how you feel.

    I know that you need help, but in order to more accurately address your question and avoid misunderstanding, we may ask you for more information. 

    • Which account are you using to sign in OneDrive? A personal account or a work/school account?
    • Please attach a screenshot of the message that shows "Some files synced, others didn't." This will help us know the type of the files.

    To upload a picture, you can click this button in the reply box.

    [![Image](https://learn-attachment.microsoft.com/api/attachments/45386305-b265-4708-855d-0a4f58e4be48?platform=QnA"https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa" title="support.microsoft.com" rel="ugc nofollow">Restrictions and limitations in OneDrive and SharePoint - Microsoft Support
    

    Please check if the files you want to sync meet the requirements.
    

    Additionally, you can try to Unlink and re-link OneDrive.
    

      

    1.  Select the OneDrive cloud in your notification area to show the OneDrive pop-up > Settings > Account tab.
      2. 

    2.  Select Unlink this PC.
      3. 

    3.  Press the Windows  + R to open a "Run" dialog.
      4. 

    4.  Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
      5. 

    5.  Delete the PreSignInSettingsConfig.json file.
      6. 

    6.  Sign in OneDrive again.
      7. 

    

    For more information, see Unlink and re-link OneDrive - Microsoft Support
    

    Feel free to post back if you need further assistance. Let's take it step by step.  
    

    Best wishes, 
    

    Lucia Wu - MSFT | Microsoft Community Support Specialist

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