Authenticator App Not working

Question

I have this college email with an authenticator on it. I try to log in from my phone and it asks me to go fill in the code on the app. Not only does that option not show up but also when I try to log into the account from the app it also doesn’t let me pass through. Everything requires to fill in that code but it doesn’t give me any options on my phone on how to do it. I even tried to remove the account from my device and log back in but once again it needs to verify. Pls hurry with an answer someone. Thank you

Answer 1

Dear Rafo34

Greetings!

Thank you for posting on Microsoft Community!

Based on your description, I understand your issue with Authenticator App not working.

Since your post applies to For education, I' assuming you are using a Microsoft 365 Education account. Please first kindly try to sign into My Sign-Ins (microsoft.com) if you have other sign-in method(s) available now and then manage your sign-in methods there.

If the above method failed to you, then you may have to reset MFA options for your account.

If you are end user/if you are admin but other user has admin rights, it is suggested to contact your IT/Technical support team to reset the Authentication method for your account. Admin can do it by follow Manage user authentication options. (if you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support).

If you are the admin only and can’t access your account due to Authentication issue, it is suggested to contact Data Protection team, because we are from community team and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support.

Thank you so much for your precious time and co-operation.