Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Microsoft account does not exist
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Anonymous
Hello, I get an error when I log in to my Microsoft Account saying "That Microsoft account doesn't exist. Enter a different account or get a new one." I already deleted my alias and I am using my email now but I am still not able to send and receive to external email.
Microsoft 365 and Office | Subscription, account, billing | For business | Other
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Anonymous
2024-08-06T04:23:11+00:00 Hello John Patrick Tilado
Good morning!
Thank you for publishing in Microsoft Community. We are happy to help you.
Based on the description you have shared; we understand that you're getting an error when log into your Microsoft account.
please narrow down the issue and find what happen exactly, make a test
Please use another account and send email to the affected account and check is there any error coming back! Then please share the full error with us via private message.
Here are the steps to open private messages:
To view private messaging options> click your profile pictureat the top on the right > select the My Profile option. Click View private message. (I have sent a message to you to open the entry of your private message.)
We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.
Sincerely,
Shajia Afrin | Community Moderator