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Question

Hi there,

Im currently using a 2019 version of excel.

All my files are saved directly to one drive , however when i open old excel documents using one drive on my desktop (file explorer) , it doesnt just let me save the changes made . instead it prompts me to either save the changes as a copy or discard them. Im the owner of these documents and dont share them with anyone else, however i get the below error message all the time.

I have tried clearing the office cache, reset one drive , checked for office updates but nothing has helped me so far and im not comfortable using the one drive online to save these changes to old excel spreadsheets. Please share any other solutions that you may have.

Kind regards
Simone

[PII is masked by Harry Liu MSFT Support]

Answer 1

Hi Simone Govender,

Thank you for your further reply and cooperation. I’m also greatly appreciated my direction is helpful to you!

In that case, if you think my reply is helpful and you can understand my explanation and correct direction about this entire scenario, Could you please use the feedback tool to send feedback for us? (pictured below)

Because other users will also search information in this community. From your valuable votes, other users can easily find this topic and find the correct path to post their query and search useful information more quickly.

Appreciate again for your patience and understanding.

I wish you keep safe and having great day as well! 😊

Sincerely,

Harry | Microsoft Community Moderator

Answer 2

Hi Simone Govender,

Greetings. Thank you for posting the thread to our community.

I understand your concern, it seems you cannot properly modify your Excel document saved in OneDrive. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

Since our category is mainly focus on the general and build-in features queries of Microsoft 365 for Business subscription products, and your Office version is Office 2019. Due to this situation, I sincerely suggest you can post the question in Excel Management - Microsoft Q&A. It is the specific channel handling this kind queries, members and experts are professional and will assist you further.

Since your query is related to multiple topics as well, I also suggest when you post the question, you can add multiple tags in your question as to expand the range of your query to get a much more correct answer:

Please accept my apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365, and the usage of Office 2019 is slightly different compares to Office 365 due to the difference of their version and product construction, so to get the fast and better assistance, we have redirected you in the correct path.

Appreciate for your patience and understanding.

Hope you having a nice day.

Sincerely,

Harry | Microsoft Community Moderator

Answer 3

Hi Harry,

Thank you for your prompt response and assistance with pointing me in the right direction. I appreciate your help. 🥰

Kind regards
Simone