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Hi,
I have purchased one license of Office LTSC Standard 2024, English, 64 bit exe. When I log in to the admin center, go to "Your products", and click "Download", I get a GatewayExceptionResponse message. I have tried this within the LAN at my work, over an unsecured guest wifi on a laptop, and even connected to cell signal. Why can't I download the product?
This is the error (I'd include a screenshot but files are failing to upload as well):
Pretty-print (checkbox)
GatewayExceptionResponse
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Bryan Curtis,
That’s great, and you are welcome! 😊 You may also give feedback on it.
Sincerely,
Ralph Chawatama | Microsoft Community Moderator
Hi,
Yes, I was able to install using ODT. Thank you.
Dear Bryan Curtis,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
We are sorry to hear that you’re having trouble with downloading Office LTSC Standard 2024. I deeply understand the inconvenience caused and apologize for it.
We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below: