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GatewayExceptionResponse error when attempting to download Office LTSC Standard 2024

Anonymous
2024-10-07T14:47:10+00:00

Hi,

I have purchased one license of Office LTSC Standard 2024, English, 64 bit exe. When I log in to the admin center, go to "Your products", and click "Download", I get a GatewayExceptionResponse message. I have tried this within the LAN at my work, over an unsecured guest wifi on a laptop, and even connected to cell signal. Why can't I download the product?

This is the error (I'd include a screenshot but files are failing to upload as well):

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GatewayExceptionResponse

Microsoft 365 and Office | Install, redeem, activate | For business | Windows

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  1. Anonymous
    2024-10-07T20:28:13+00:00

    Hi Bryan Curtis,

    That’s great, and you are welcome! 😊 You may also give feedback on it.

    Image

    Sincerely,

    Ralph Chawatama | Microsoft Community Moderator

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  2. Anonymous
    2024-10-07T20:16:33+00:00

    Hi,

    Yes, I was able to install using ODT. Thank you.

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  3. Anonymous
    2024-10-07T19:49:58+00:00

    Dear Bryan Curtis,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    We are sorry to hear that you’re having trouble with downloading Office LTSC Standard 2024. I deeply understand the inconvenience caused and apologize for it.

    We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

    1. Could you please let me know if you have tried downloading and installing Office LTSC Standard 2024 using ODT? If not, you can refer to the following article: Deploy Office LTSC 2024 - Office | Microsoft Learn.
    2. Additionally, you can provide a screenshot of any errors you encounter by uploading it using this feature:
      ![](https://learn-attachment.microsoft.com/api/attachments/4477415a-00f1-4723-9ef7-8306f0705c77?platform=QnA

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