Global admin Authentication code is lost.

Question

Hi Team ,

i have global admin user name and password but i lost MFA authenticator access. could anyone help me fix it.

Answer 1

Dear Muhammad4783,

Greetings!
Thanks for reaching out to this community.

Based on your description, I understand you have global admin user name and password but lost access to Microsoft Authenticator/MFA.

Since you are using a business admin account,

• If there are other user with (global) admin rights, it is suggested to contact your admin and ask admin to reset the Authentication method for your account. Admin can do it by following steps in Manage user authentication options.
• If you are the only admin, it is suggested to contact Data Protection team, because we are from community team and we are not authorized to access/reset any user/admin account. The Data Protection Team is the only support team to verify and reset the account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. Here are some tips and an example of a prompt to help you navigate the IVR more effectively: In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows: IVR: What kind of problem are you concerned about? She: Authenticator. IVR: What kind of product do you use? You: Office 365 for business. IVR confirmation: education or company account? She: For companies IVR: Are you an administrator? You: Yes. IVR: Do you have the other administrator in your organization? You: No. IVR: Do you need a... Service request? She: Yes ->You can also refer to customer service phone numbers at Customer service phone numbers - Microsoft Support. You can also try the following conversation:
  1. Dial the phone number.
  2. IVR: "Welcome to Microsoft Support. Are you calling home or for business?"
     • She: "Business"
  3. IVR: "How can I help you today?"
     • You: "Support for data protection"
  4. IVR: "Do you already have a case number?"
     • You: "No"
  5. IVR: "Do you have an Access ID?"
     • You: "No"
  6. IVR: "Please hold while I transfer your call to the appropriate team."

Thank you in advance for your understanding! Your patience and cooperation will be greatly appreciated. I hope all the best!