ragarding microsoft project subscription

Question

We have microsoft project standard 2021 subscription. We recovered key from our previous laptop. Now want to install the same key in new laptop but its getting error as the limit cross for key subscription. Please help in this issue

Answer 1

Hi Prathmesh,

Thanks for posting back.

Since you have reinstalled it from the previous laptop, this may be because the relevant license files are still left on the previous laptop. In this case, I suggest you try the following suggestions and then check again.

1. Use the Microsoft Support and Recovery Assistant to remove the left license files.

I suggest you download and run the Microsoft Support and Recovery Assistant on the previous laptop, and select "Uninstall Office" to completely remove all Office applications and their cache files.

2. Use the OSPP.VBS command to deactivate Project on the previous laptop

Run Command Prompt (run as administrator)

Displays license information for installed product keys. Check if you can see Project Standard 2021 and its product key

cscript ospp.vbs /dstatusall

Deactivate Project Standard 2021

cscript ospp.vbs /unpkey:XXXXX

Replace the XXXX with the last five digits of the product key you want to uninstall.

For your reference:

The ospp.vbs script

How to Run Cscript OSPP.VBS Commands - A Comprehensive Guide

Disclaimer*: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.*

If the above suggestions don't help, since you are using Project Standard 2021, and our forum team does not have the authority to process the product key directly, I suggest you contact Microsoft Support for further help.

1. Go to Contact us, sign into your personal account (In the upper right corner).
2. Describe the situation, click "Get Help", and then click the button "Contact Support" at the bottom of the page.
3. In Products and services category, choose the relevant category and click Confirm.
4. You should see "Chat with a support agent in your web browser".

Appreciate your understanding and patience.

Sincerely,

George | Microsoft Community Moderator

Answer 2

Yes already uninstalled from previous laptop.

Answer 3

Hi Prathmesh,

Thanks for posting in the community. We are happy to help you.

Per your description, since you are using Project Standard 2021, and it is licensed for 1 PC, generally, you need to uninstall it from the previous laptop, and then you can reinstall it on the new laptop. In this case, I would like to know if you have uninstalled it from the previous laptop.

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator