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Anonymous
2024-11-28T19:28:34+00:00

On 28th Sept 2024 I paid my annual subscription amd on 29th Sept 2024 I paid another annual subscription but my account is saying that I don't have subscription??

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. Anonymous
    2024-11-29T09:43:14+00:00

    Hello Jane Palmer1,

    Welcome to the Microsoft Community. It looks like you purchased two Microsoft 365 subscriptions over two months ago and are still being prompted to not have a subscription. I completely understand the inconvenience this is causing you.

    If you need to use Microsoft 365 apps on your Mac, please make sure you purchase Microsoft 365 Personal or Microsoft 365 Family and not Microsoft 365 Basic as it does not include Microsoft 365 for Windows or Mac applications.

    If you have confirmed your purchase of Microsoft 365 Personal or Microsoft 365 Family with Office for Desktop and are using the same account from which you purchased your subscription, but still do not have a subscription, there is an anomaly in your subscription status.

    This is a technical discussion community is not authorized to investigate issues regarding subscriptions and payment, but I will point you in the right direction.

    The best way to handle investigating this issue and getting a refund is to contact Microsoft's department at Billing & Subscriptions for one-on-one assistance.

    Contact Microsoft Support.

    1. Visit this website: Contact - Microsoft Support
    2. Type Contact in the search box.
    3. Now click Get help, and Select Contact Support or sign in to contact support below.
    4. Go to the Products and services tab, and choose either Microsoft 365 and Office category.
    5. On the Category tab, choose Manage My Subscription.
    6. Go to Confirm.
    7. You can now choose the option of Chat with a support agent on your web browser.

    The following images indicate in detail the steps to contact them：

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    Please Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.)so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.*

    Thank you for your patience in reading, we hope this information has been helpful to you.

    Best regards,

    Ian - MSFT | Microsoft Community Support Specialist

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