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Request a refund update

Anonymous
2024-09-16T02:05:06+00:00

I have cancelled the product and requested a refund since September 5, 2024. Today is September 16, 2024 and I still have not received the refund. How many more business days do I have to wait for the refund?

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Microsoft 365 and Office | Subscription, account, billing | For home | iOS

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  1. Anonymous
    2024-09-16T05:03:15+00:00

    Hello, สุมาลี ชมภูทัศน์

    Thanks for your post in Microsoft community.

    I realized that you asked for a refund, but the refund has not arrived yet. We understand the inconvenience with this delay. 

    I am more than willing to help you. However, there are two privacy guidelines restrict this community support for now:

    • Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
    • Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.

    Because your problem is about billing, I sincerely recommend contacting Microsoft Online Chat Support to solve your issue and avoid your personal information being revealed in this public forum.  

    I will guide you to the right place.

    1. Visit this website: Contact Us - Microsoft Support.
    2. Sign in with your personal Microsoft account.
    3. Enter your issue in the search box. For example, subscriptions/invoices/refunds.
    4. Click Get Help > click Contact Supp ort at the bottom of the page. Image
    5. Under Products and services, select Microsoft 365 and Office.
    6. Under Category, select Manage my subscription.
    7. Click Confirm. Image
    8. Select Chat with a support agent in a web browser. Image

    Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day.

    Thank you for your understanding and cooperation. I hope your problem will be resolved successfully.

    Best wishes,

    Lucia Wu - MSFT | Microsoft Community Support Specialist

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