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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear User,
Good day!!
Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.
As per the description shared, I understand you are having issues with the Microsoft 365 services but I am sorry to convey that the information provided was not sufficient enough to have a clear picture on your situation.
In this situation, I would like to request you to share the following information which will help us to better understand and guide you further:
- Screenshot of the complete error message encountered.
- Does the problem happen when you try to activate the Office apps?
- Screenshot of the Subscriptions page of your Office 365 account:
Open the browser and access the following URL: https://portal.office.com/account/?ref=MeControl#subscriptions > Enter the Office 365 account details provided by your company> Subscriptions
- Do other users in your team are having the similar issue?
- Are you able to access the Microsoft services in the browser without any issue?
Our sincere apologies for not resolving the problem in the first reply but answers to the above queries will help us to better understand your situation and guide you in the right direction.
Appreciate your patience and understanding. Have a great day!!
Best Regards,
Sophia