A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Dear Deanna Frazier
Good day! Thank you for posting to Microsoft Community. I am happy to help you
Since you mention that you got the message, you may see an immediate fix in the prompt, but sometimes the button won't help you fix Office apps, so I suggest you try the following steps:
- Repairing Office from the Control Panel:
Go to Control Panel -> Programs -> right-click on Office applications’ icon -> Change -> Online Repair. - Performing a clean boot in Windows determine whether a background program is interfering with your Office application.
- Creating a new user account: Manage user accounts in Windows - Microsoft Support
Trying the above steps can greatly help us reduce this phenomenon, thank you for understanding that sometimes the initial suggestion may not help you immediately, if you still experience this situation, please inform us of the following information:
- The version information of Excel you are using (Control Panel -> Programs)
- Does this happen with other Office applications (e.g. Word)?
I look forward to your reply. Thanks for your cooperation.
Sincerely,
Tin | Microsoft Community Moderator