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2 subscriptions under 2 different emails

Anonymous
2024-10-14T18:05:32+00:00

I have one subscription on my outlook email and I just noticed I have a family subscription on another email. I need to cancel the outlook one. How do I do this?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2024-10-15T04:30:33+00:00

    Hello, sandra rainaldi

    Thanks for your post in Microsoft community.

    I realized that you have a problem with cancelling your subscription. I understand how you feel.

    Please sign in this website with your Outlook email address: Microsoft account | Services & subscriptions.

    Then try to find the subscription you don't want from that page and click Manage -> Cancel to cancel it.

    For more information, see Cancel your Microsoft subscription - Microsoft Support.

    Typically, there are two privacy guidelines restrict this community support for now:

    • Privacy and Security. Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
    • Access account information. Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window.

    If you have trouble canceling the subscription, I sincerely recommend contacting Microsoft Online Chat Support to solve your issue and avoid your personal information being revealed in this public forum.  

    I will guide you to the right place.

    1. Visit this website: Contact Us - Microsoft Support.
    2. Sign in with your personal Microsoft account.

    Note: It doesn't have to be an account associated with the subscription. Just log in with another available account. For example, you can sign in with the Microsoft account which you are using to post this thread. Then provide your information to the Online Chat Support. 3. Enter your issue in the search box. For example, subscriptions/invoices/refunds. 4. Click Get Help, then click Contact Supp ort at the bottom of the page.

    [![Image](https://learn-attachment.microsoft.com/api/attachments/73aa09bc-330b-401e-983b-a17d1561f1e3?platform=QnA"5">

  2.  Under Products and services, select Microsoft 365 and Office.
    3. 

  3.  Under Category, select Manage my subscription.
    4. 

  4.  Click Confirm.    Image
    5. 

  5.  Select Chat with a support agent in a web browser.    Image
    6.

Please note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day.

Thank you for your understanding and cooperation. I hope your problem will be resolved successfully.

Best wishes,

Lucia Wu - MSFT | Microsoft Community Support Specialist

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