I want to downgrade from Business Standard to Basic

Question

Hi,

I want to downgrade from Business Standard to Business Basic but I can't do it from my user panel as I have 1 year subscription set up (auto renewal?). How can I change it without loosing an access to my files and email box?

Answer 1

Dear Arcas Services1

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description, I understand you concern with to switch Microsoft Business Standard to Business Basic. Since it doesn't seem feasible to downgrade from Business Standard to Basic directly. You may have a try to do following steps in Microsoft 365 admin center:

1. Purchase the Business Basic License: First, you need to purchase the Microsoft 365 Business Basic license for each user
2. Assign the New License: Once you have purchased the Business Basic licenses, assign them to the users who need to be downgraded
3. Cancel the Business Standard Subscription: After assigning the new licenses, you can cancel the Microsoft 365 Business Standard subscription that you no longer need

Since you have a one-year subscription with auto-renewal, you might not be able to downgrade directly from the user panel. If you are an end user, you may need to contact you IT admin. If you are a global admin, to better help, we sincerely recommend that contact our dedicated Billing support team via Microsoft 365 admin page, see Get support - Microsoft 365 admin | Microsoft Learn or directly by phone Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn.  They will be able to assist you in investigating the charges and resolving the issue.

Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!

Best regards,

Allen | Community Moderator