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https://office.com/setupkey does not work to activate licenses in Tenant 365

Anonymous
2024-09-23T08:23:34+00:00

It does not open the portal to register licenses in the 365 tenant. https://office.com/setupkey

***Moved From Microsoft 365 and Office / Subscription, account, billing / For business / Subscription and billing***

Microsoft 365 and Office | Install, redeem, activate | Other | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-09-24T09:02:34+00:00

    Hi! Elvis Villarroel,

    Welcome to the Microsoft Community! I wish I could help you, but unfortunately, redeeming keys in a corporate/tenant environment must comply with domain policies. This is beyond the support scope of the community forum. I recommend consulting your company's IT personnel and business staff for relevant information.Thank you for your understanding and patience.Best RegardsEddy | Microsoft Community Support Specialist

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  2. Anonymous
    2024-09-23T09:57:41+00:00

    Good morning, Sophia.

    thanks for the prompt response.

1. The product is Office Home and Business Retails
2. Image Inserted

observation: the license must be activated in the company's 365 tenant

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  3. Anonymous
    2024-09-23T09:40:17+00:00

    Dear Elvis Villarroel,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    To narrow down the issue can you provide below information.

    1. May I know what is the product you want to activate?
    2. Can you provide a screenshot of the product?

    We are waiting for your replay to provide you further assistant !

    If you have any additional questions or if you need any additional help regarding this or anything else at all - let me know, I'll be here to help you out.

    And in the meantime, I hope you'll have a lovely day ahead, stay safe & take care!

    Yours sincerely,

    Sophia

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