R Script Runtime Error in Power BI

Question

Hi Support,

I created a PowerBI using the R Visual. The K-M plot displays fine on my desktop. I published it to app.powerbi.com and all other visuals display correct but the K-M Plot using R. I get this error:

Activity ID: [PII masked by MSFT]

Request ID: [PII masked by MSFT]

Correlation ID: [PII masked by MSFT]

Time: Sat Nov 02 2024 14:01:44 GMT-0500 (Central Daylight Time)

Service version: 13.0.24547.47

Client version: 2410.3.21423-train

Cluster URI: https://wabi-south-central-us-redirect.analysis.windows.net/

BTW, personal gateway already enabled.

Thanks.

[PII masked by MSFT]

Answer 1

Dear Helen Hu,

Greetings! Thank you for posting to Microsoft Community. We are happy to help you.

We went through your thread carefully and understand your concern about using Power BI. Since it's related to Power BI, we would like to request you to post your detailed concern in the related community i.e., Service - Microsoft Fabric Community to get the detailed help from the experts.

Meanwhile, we've found a similar thread shared in that community, Solved: R Script Runtime Error - Microsoft Fabric Community, as per the user experience shared, for work/school account organized by the organization, please consider contacting your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

 For reference: How do I find my Microsoft 365 admin?

Apologies for redirecting you to different community as the members in the category posted focus on the users with the Microsoft 365 concern and have limited knowledge on the Power BI, so to get the fast and better assistance, we have redirected you in the correct path.

Appreciate your patience and understanding. Have a great day!!

Sincerely,

Rhoda | Microsoft Community Moderator

Answer 2

Hello Helen Hu1,

Do you remember how exactly had you resolved this problem.

I have installed the personal gateway, but i am still having the same error with my R visual on Powerbi service.

In my code i am using only two libraries:

library(ggplot2) library(dplyr)

and the visual display correctly in Desktop.

In addition, i had replicated the same visual in python, and it display correctly in python, even before installing the personal gateway.

Thanks

Answer 3

Dear Helen Hu,

Thank you for posting back and we really appreciate for your kind words

Welcome to post new threads in this community when you have other questions next time, we are always here to assist you.

Hope you have a great day, stay safe and healthy!

Sincerely,

Rhoda | Microsoft Community Moderator

Answer 4

Thank you very much, Rhoda. This is really helpful; I will follow the instructions.