How to open and Excel file after updating my MacBook Air?

Question

How do I retrieve my Excel file after updating my MacBook Air?

Answer 1

Dear Margie Stone,

Thanks for visiting Microsoft Community.  I am happy to help you.

I understand that you want to retrieve your Excel file after updating your MacBook Air.

Due to the limited information I have learned, I am unable to provide you with an accurate recommendation. In order to better understand and resolve your issue, I need to confirm some information with you:

1. I am sorry that I did not understand your question, your Excel file disappeared after the update, so you could not find it? Or did something else happen, can you provide a little more detailed information?
2. Are all your Excel files not opening or just individual Excel files?
3. What is your system version after updating your MacBook Air?  Is your account type a personal or business account?

There are some methods in this article that you can refer to:

Unable to start Excel for Mac - Microsoft 365 Apps | Microsoft Learn

Looking forward to your reply.

Miyeon.S - MSFT |Microsoft Community Support Specialist

Answer 2

Hi Margie,

Two different things must all be correct for each other in order to use Microsoft Office.

1. The version of Microsoft Office has to be within the range of Mac OS that can run it
2. The license must be activated

In order to know what should be happening, you would have to tell us what version of Mac OS you are running and which version of Office you installed. To find the version of Excel, in Finder, go to the Applications folder and right-click on Microsoft. Exce.app. Choose Get Info from the menu. The version is displayed near the top of the skinny dialog.