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Overcharged

Anonymous
2024-08-28T21:22:21+00:00

I have been over charged

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-05T13:54:02+00:00

    I was over charged on 10-2-24

    Microsoft 14 Day Trial -$21.54 In My Bank Account

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  2. Anonymous
    2024-08-30T02:15:19+00:00

    Hi, Karen Williams5

    Received your reply.

    You mentioned that you are seeing two subscriptions under your account, have you followed the steps provided earlier to contact Chat support for confirmation?Below is a screenshot of the process that you can refer to:

    Please feel free to reply if you have further updates.

    Cherry

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  3. Anonymous
    2024-08-29T13:06:41+00:00

    Apparently your instructions do not work. There is no confirmation to but I see the subscription twice on my account

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  4. Anonymous
    2024-08-29T06:57:59+00:00

    Hi, Karen Williams5

    Thank you for inquiring about Microsoft Community.

    It looks like you are experiencing a double billing issue.

    First, we recommend that you go to **** Microsoft account | Order history, sign in to your Microsoft account with your credentials, and look under “Services & Subscriptions” and “Order History” to view your subscription product details and order history information under “Services and Subscriptions” and “Order History”. This will help you to confirm that there are no duplicate charges.

    If duplicate charges are confirmed, you can contact Microsoft Chat Support, which specializes in billing issues, for further support.

    1. Visit this site: Contact - Microsoft Support
    2. Enter your question in the search box there, Refund.
    3. Now click on Get Help and select Contact Support below.
    4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other.
    5. On the Category tab, select Manage Subscription or Other.
    6. Go to Confirmation.
    7. You can now select the option to chat with a support specialist in your web browser.

    Tip: The chat support team has limited hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. This way, they can reach out to you and help you solve your problem.

    We understand that this may be an inconvenience for you. During the Contact Chat period, if you have any questions or need further assistance, please feel free to reach out to us and we will continue to be here to support you.

    Thank you for your patience and understanding, and we wish you all the best!

    Cherry.Z|Microsoft Technical Support Specialist

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