Subscription cancellation

Question

I accidentally signed my team up for a yearly subscriptions of 365, I'm not sure how I honestly thought i was buying a monthly product. I bought it to experiment on using integrating our team efforts. The team advise me it's not helping and doesn't work for their needs now due to wifi not reaching our office space. We also couldn't get the features to work and don't have the time to contact work out where we are going wrong and trouble shoot, so it's not fit for purpose and we are going to stick with our manual hand written client notes etc.

But how do i cancel? I have stopped the reoccurring yearly bill but given we cant use it, it's not serving our team I am disappointed I should be paying for a year when we can't make it work. Who can I speak to for assistance?

For context we are in the mental health sector so don't make a profit and every penny counts, and time spent trying to troubleshoot a system is time better spent saving someone's life.

Answer 1

Dear Gilly Chapell

Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, please kindly refer to this official document to cancel your business subscription Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

By the way, if you need please refer to following official document to check whether got refund for your subscription

• How to get a refund on a Microsoft subscription - Microsoft Support
• Get the status of your return or refund - Microsoft Support

Meanwhile, if you still need further help, since our forums lack relevant permissions and tools, in order to better help you and not waste more of your time, with Microsoft 365 or Office subscription and billing, please kindly refer to link as below, please kindly see **** Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or **** Customer service phone numbers - Microsoft Support

During the phone call, please answer some questions, to reach the support, better use some keywords like your billing problem regarding your business subscription.

Thank you in advance for your understanding. Your patience and cooperation will be highly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator