Cannot get into account without authenticator

Question

This is an endless loop-- log in with authenticator-- if not, use a verification code, which comes on... you autheticator, which isn't working. ****

Answer 1

Dear Paul Ellenbogen2,

Greetings!

Thanks for reaching out to this community.

Based on your description, I understand your issue regarding "Cannot get into account without authenticator". In this case, you may have to reset MFA options for your account.

If you are end user/if you are admin but other user has admin rights, it is suggested to contact your IT/Technical support team to reset the Authentication method for your account. Admin can do it by follow Manage user authentication options. (if you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support).

If you are the admin only and can’t access your account due to Authentication issue, it is suggested to contact Data Protection team, because we are from community team and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support.

Thank you so much for your precious time and co-operation.