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NEED SUPPORT - SCREEN SHARE

Anonymous
2024-08-21T16:22:54+00:00

Need immediate support with Microsoft Projects --

Received assistance with Screenshare yesterday, which resolved the issue temporarily. Now, I am receiving notification that there is no longer subscription access. I was forced to sign up for a new subscription under a different e-mail address. Now, even that e-mail address cannot be signed in. Please assist immediately.

Microsoft 365 and Office | Project | Other | Other
Microsoft 365 and Office | Project | Other | Other

Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-08-21T20:57:50+00:00

    Dear Chris Panek,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    We are sorry to hear that you’re having trouble with Microsoft Projects. I deeply understand the inconvenience caused and apologize for it.

    I’m really sorry about what you are going through. However, our forum team can only communicate through this platform as we don’t have the resources to assist you via screen share. You can contact our Support Team, which can help in this way, by following this link: Get support - Microsoft 365 admin | Microsoft Learn. You can directly call Microsoft Support using the phone numbers in the link I have provided.

    We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please help me check your license status for Microsoft Projects for the two accounts: Find out when your Microsoft 365 subscription expires - Microsoft Support

    Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Ralph Chawatama | Microsoft Community Moderator

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