Function Problems in the MS office android apps.

Question

PPT app, I cannot use any of the functions in the app for android.

Word app, I cannot use any of the functions in the app for android.

Excel app, I cannot use any of the functions in the app for android.

Office 365 app, I cannot use any of the functions in the app for android.

SharePoint, I can open and edit in the SharePoint app as normal.

All apps are up to date, and the system software on my tablet is up to date too.

Answer 1

Dear Connor,

Good day and thanks for posting the issue in our forum.

As per the description that you provided in the forum, all the Office 365 Apps are not functioning properly in android device, but you are able to open SharePoint and edit in it.

Moreover, you also mentioned that you have already tried with reinstalled of Office so I would like to suggest checking your subscription via.

1. To check if your license is still valid, please refer to the below steps:

Please check through the link to access Subscription page directly:

https://portal.office.com/account/?ref=Harmony#subscriptions

If you could see that you have the proper subscription and have “The latest desktop version of Office” then you do not need to ask your admin to assign the license to you.

1. If you don’t see the license, then contact your admin and ask him/her to login into www.admin.microsoft.com website.

After he/she is successfully logged in into the Microsoft Admin Center then on the left-hand bar choose Billing – Your Products.

If your admin can view any active subscriptions, then you need to ask your admin to assign the license to you OR if there are no active subscriptions then you need to purchase it through Purchase Services or Marketplace also in the left-hand bar of admin center.

I would also like to confirm with you if the similar issue is happening with your colleagues too and also if the other devices have the same problem too?

Appreciate your understanding and patience.

Sincerely,

AJ RAJ| Microsoft Community Moderator

Answer 2

I should also mention, that when the buttons in the tabs on the apps are clicked, they do not open a palette for example when trying to fill a shape, or add an animation or insert an image. This is the problem I am having in the functions under all tabs in all apps.

I have reinstalled, signed out and in again, restarted, updated all apps. This is a problem that started today. All of my apps are signed in to my office 365 account and have been authenticated properly.