Admin Access

Question

I am the only owner of the Microsoft 365 account and it says I do not have admin access. How did I get admin access for my own account?

Answer 1

Hello, Mark William1

Welcome to the Microsoft Community!

Are you unable to sign in to Microsoft 365 on your Mac right now or is the account you are currently signed in to on your Mac system unavailable?

I may not be able to provide an accurate scenario due to lack of information at this time.

If your current Microsoft 365 login is unavailable, you can try the following：

Visit Preferences - User Groups and verify that the current account is an administrator?

Confirm that you can change it to administrator.

Add a user or group on Mac - Apple Support (SG)

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. 

If it's that you just can't get Microsoft 365 to work, you can refer to this site.

1. Download the license removal tool.
2. Open the pkg file in the Downloads folder on your Mac.
3. Access Select Continue and follow the prompts in the setup wizard.
4. If you want to start removing licenses, select Install. You may need to enter the password for your Mac's local administrator account.

When the license management tool is complete, select Close.

5. Now open an Office app and sign in to activate it with the email account associated with your Microsoft 365 for Mac license. If you're working on troubleshooting, you might need to reinstall Office before you sign in.

Once you have activated the product, restart the computer and you can get back to work.

For more information, please see this website: How to delete Office license files on a Mac - Microsoft Support

Due to your privacy and security and in order to comply with the community rules, Microsoft community members are not able to provide you with remote support, you can contact Microsoft support to check your system condition.

Contact Microsoft Support.

1. Visit this website: Contact - Microsoft Support
2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Feel free to post if you need any further help.

Thank you for your understanding and patience, and I look forward to hearing from you.

Ryan - MSFT | Microsoft Community Support Specialist