Cannot Type, Edit, or create blank documents on Word, Powerpoint or Excel

Question

Hi,

I have a Office 365 license from which I have installed Word, Powerpoint, Excel and Outlook on my Macbook.

I am unable to create blank documents. The loading icon keeps rotating and it stays the same until the apps are "Force Quit". The Apps basically freezes.

This does not only happen in Word, Powerpoint, Excel but in Outlook also. I am unable to write a new email or reply to one. I can only read the email.

Some of the template on the Apps work, which I can use to edit the content. But I am unable to open the already saved documents.

Below is the error,

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: SIG_HANG_QUIT

ExceptionEnumString: 33554432

Exception Code: 0x00000001 (0x0000000000000000)

Date/Time: 2024-11-09 11:40:15 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.90.2.24102719

Crashed Module Name: merp

Crashed Module Version: 16.90.24102719

Crashed Module Offset: 0x00000000000079c8

Blame Module Name: mso99

Blame Module Version: 16.90.24102719

UnsymbolicatedChecksum: 93A4EC15CC0BC9F30641200B06860D2A

Blame Module Offset: 0x0000000001957934

StackHash: c04a16839d65f6ff_33554432_main_arm

Application LCID: 2057

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_000000016f70ced0

Crashed thread: 0

I am expecting an answer soon for this inquiry,

Answer 1

It sounds like your copy of Office did not install correctly. Please uninstall following these directions: Uninstall Office for Mac Then visit the Services & subscriptions page of your Microsoft account and click on the Install link beside your version of Office or Microsoft 365. After the installer downloads, run it to reinstall.

Answer 2

Hi John,

Apps are working on the created User.

Answer 3

Please try creating a new user account in System Settings>User & Groups. Then sign in to that user and see if the problem occurs in that account.

Answer 4

This worked but after a restart it persists.

In the Activity Monitor it shows as "Microsoft Word (Not Responding)".

Answer 5

Hi John,

I followed the steps you mentioned and it works. Thank you very much. Much appreciated.