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OneDrive Vault error

Anonymous
2024-08-30T01:04:55+00:00

My OneDrive Vault does not open for last few weeks even after Authentication verification and changing password twice. It keep giving me an Error message after authentication of account while opening the vault. There are few really important files I have stored in OneDrive Vault that I need access asap. Can someone please help me to resolve this issue?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2024-08-30T06:49:09+00:00

    Hello,Prit Soni

    Welcome to the Microsoft community!

    Regarding your question, we have recently received reports from users in various countries that they are unable to access their personal repositories in various OneDrive client interfaces. This issue has been reported to the Microsoft development team and is currently under investigation. Please be patient while the Microsoft development team works on a fix.

     As an interim solution, we recommend contacting the OneDrive support team. It has also been reported that the OneDrive team was able to unlock the Personal Vault from the backend after submitting the relevant documentation (account information, status description, and subscription screenshots).

    Contact OneDrive Support ：email the OneDrive support team.

    Feel free to post back if you need further assistance. 

    Thank you for your understanding and patience and I look forward to hearing from you.

    Ryan - MSFT | Microsoft Community Support Specialist

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