Error Code 0x0 when activating Microsoft 365 apps on a Mac

Question

I have confirmed with my university that I have the A3 student account and I have access to the microsoft 365 apps. I have confirmed my login, wiped my cookies, deleted and reinstalled every microsoft app, run the removing office license files software, and I still get an error that says "your account can view documents, but it doesn't allow editing on a Mac. To edit, use another account to activate." Once again, my university has confirmed that my account is authorized to edit. Don't know what else to try.

Answer 1

Dear AilishB,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with activating Microsoft 365 apps on a Mac. I deeply understand the inconvenience caused and apologize for it.

From the issue description, it seems like you have performed all the troubleshooting steps, and it appears that the issue might be caused by your local environment. Given this situation, I would suggest you follow the methods below and see if they could help in your scenario:

1. Could you please boot your Mac in safe mode and try to activate the Microsoft app? Refer to: Start up your Mac in safe mode - Apple Support.
2. The local settings might have affected the application. Therefore, we would like you to check whether the issue is related to your user profile. In this situation, we suggest you create a new user account on your Mac: New user or group setup on Mac - Apple Support. See if it still alerts you with the same error message. It is worth trying because it will help you narrow down whether the issue is caused by a specific corrupted user profile.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. Could you please provide me the specific mac OS version you are using?
2. Could you please provide me the specific Microsoft apps version you are using?
3. Could you please check If you have the latest desktop version of Office license, by going to the Office 365 subscriptions page while signed in with your A3 student account.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator