Monitor based Alerts are not auto closing in SCOM

shankar431 471 Reputation points
2021-09-01T10:32:18.543+00:00

Hi Team,

We have observed Monitor based Alerts are not auto closing in SCOM 2019 environment.
When we go to the Health explorer for the particular alerts we see monitors caused the alerts are healthy.

We have onbserved this issue with multiple Monitors.

Can you please let us know how we can solve this issue.

Note: Some times when we do the health reset for the monitor Alert is closing.in that case we are closing the alerts manaully.

Regards,
Ravi shankar

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Crystal-MSFT 44,931 Reputation points Microsoft Vendor
    2021-09-02T01:18:30.713+00:00

    @shankar431 , From your description, it seems the alert generated by a monitor will not be resolved automatically until we reset the health state. If there's any misunderstanding, please let us know.

    Here, we suggest to go to the properties of the monitor, click Alerting tab to see if the option "Automatically resolve the alert when the monitor returns to a healthy state" is selected. Here is a link with the detailed steps for the reference:
    https://learn.microsoft.com/en-us/system-center/scom/manage-alert-created-by-monitor?view=sc-om-2019#to-determine-if-an-alert-is-resolved-automatically

    If not, please select it and see if our issue can be fixed.

    Hope it can help.


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  2. shankar431 471 Reputation points
    2023-01-18T13:53:32.05+00:00

    Hi All,

    Still this issue persists in my environment any suggestions on this to solve this issue,

    Ravi shankar


  3. Marius Ene 335 Reputation points
    2024-02-05T15:08:50.1366667+00:00

    Hello,

    Please ensure that the monitors in question don't have the 'manual reset' configuration.

    Assuming that the monitors have an automated health check condition, you need to look for the following possible issues:

    • Check the SCOM agent client logs for communication issues with the SCOM server. Also errors related to agent send queue limit reached.
    • Check for dropped workflows in the client logs. Sometimes AV might block certain scripts and workflows causing them to be dropped altogether. Restart the Health Service on the problem agent to resume the dropped workflows.
    • Might be a SCOM cached console issue as others mentioned.
    • Check for errors on the SCOM server side, in the Operations Manager logs, particularly event ids 4506 related to data drops.
    • Check the MG Health dashboard and confirm there are no issues present.User's image

    Good luck!

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