Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear Office JMS
Good day!
Thank you for posting to Microsoft Community. We are glad to assist!
I'm sorry to hear that you are having issues with unable to get admin access. May I please know if you have received any invoice or billing email for this subscription?
Also, if you have this account information, you can share with me as well. Usually at the bottom of the invoice email or the welcome email.
Domain:
Organization name:
For data and account privacy, please share this with me along with other information via private message I have initiated for data and account privacy. You can access the private messages section through "My Profile". Account Manager-->My Profile-->View Private Message. (See screenshot below)
Thanks for your precious time and your understanding would be highly appreciated. Have a nice day!
Best regards,
Allen | Community Moderator