Refund on a subscription

Question

Hello, I was charged with a Family subscription. I want it refunded. The transaction date is October 1`, 2024.

Answer 1

Your account page at https://account.microsoft.com/services will show you the status of your subscription. If you turn off recurring billing you should be able to cancel. See also https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b.

Answer 2

Hi, Gemalyn Adap

Welcome to Microsoft Community!

I fully understand how you feel about being charged for a product you don't want to use. And I hope you can get a refund.

I'd love to help you directly with your problem. However, there are two privacy guidelines restrict community support for now:

1. Privacy and Security: Financial and subscription issues often involve sensitive personal information that should not be shared publicly on forums.
2. Access account information: Community agents do not have direct access to users' subscription details or billing information. Therefore, we are unable to verify payments or make changes to your accounts. This information should be left to Chat support and be in an individual window

You can try a self-service refund by following this link: How to get a refund on a Microsoft subscription - Microsoft Support

And, when you have successfully cancelled your subscription, you can check the status of your returns and refunds through this link: Get the status of your return or refund - Microsoft Support

When Microsoft's regular self-help channels do not provide enough support, you can access online chat support, and get ready with the necessary account and identity evidence, such as email address/bank card number information/account precise address information, etc. Here are some steps that you can follow: 

1. Visit this website: https://support.microsoft.com/en-us/home/contact
2. Type in your problems in the search box there. For instance, refund, etc.
3. Now click Get help, and Select Contact Support below.
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
5. On the Category tab, choose Manage My Subscription or other alternatives.
6. Go to Confirm.
7. You can now choose the option of Chat with a support agent on your web browser.

Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

Thank you for your understanding and patience. I hope your problem is solved successfully. 

Best Regards, 

Mila.L-MSFT| Microsoft Community Support Specialist