Missing email after created new folder

Question

Dear Support,

I hope this letter finds you well. I am seeking assistance with an issue we’re currently experiencing in Outlook.

We created a new folder in our inbox and moved all existing emails to the particular folder, however; some of the emails are missing and we cannot find them in the search option.

Maybe there's a workaround to retrieve the missing old emails?

Please advise.

YMM

Answer 1

Dear Agustin Derecho,

Greetings!

Thanks for reaching out to this community.

Based on your description, I understand your issue with email missing after creating new folder.

You may first try to sign into Outlook on the web. Then you can search/check all your folders there and see if the missing mails can be found there.

If the above method failed to you, since it seems you are using a M365 business account, it's suggested to contact the admin of your organization to create and run a content search in Microsoft Purview compliance portal to search for these mails (by entering a keyword query and adding conditions to the search query if necessary) in your Exchange mailbox. (If you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support).

For more instructions, please kindly refer to Get started with Content search | Microsoft Learn.

Thank you in advance for your understanding! At this time, your patience and cooperation will be greatly appreciated. I hope all the best!