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Hi,
I have applied Aug 2021(KB 5002000 and KB 5002001) update in Sharepoint 2019. After that when I try to open the News Page (site/_layouts/15/news.aspx) from Sharepoint Modern home page it is giving below error. I have checked the logs but could not find any related useful info. Kindly request your support to fix this issue.
I have clicked on See all from News Webpart.
Sorry, something went wrong
Can't load the application on this page. Use the browser Back button to retry. If the problem persists, contact the administrator of the site and give them the information in Technical Details.
Technical Details
Error details: Error: ***Error initializing application. Error: Error: ***Error initializing application. Error: Error: Must use an object with a Low and High number value
Troubleshoot issues with Microsoft SharePoint Foundation.
Correlation ID: 8f38eb9f-3f7f-7031-f66b-76b6bfc431be
Date and Time: 9/1/2021 4:36:15 PM
Regards,
Saya
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 79%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
We are facing the same issue since the August CU has been applyed.
Actually, we are facing 3 issues :
-
For the first two errors, clearing the cache solve the issue
For the third error, we need to clear the cache with a force reload
But we more than 8000 users... how to globally resolve that ?
Hello @Sayareddy Gadepally ,
In my test, I cannot reproduce your problem.
We recommend that you perform the following troubleshooting:
1.Check if the August 2021 (KB5002000 and KB5002001) updates are installed successfully. If you have multiple servers in SharePoint 2019, you need to install August 2021 (KB 5002000 and KB 5002001) updates on all servers.
2.Clear browser cache and refresh page to test.
3.Use other browsers for testing, for example: IE, Edge, Chrome
4.Use other site collections for testing
Thanks,
Echo Du
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Hi Echo Du,
Thank you for the reply.
When I click See All, News Page (https://intranet/_layouts/15/news.aspx?title=News) is opening after clearing the Cache (tried in IE Private Browser) . But when I try to reload/refresh (F5) News Page, I am still getting below error. It is happening in both Dev and Prod environments.
https://intranet/_layouts/15/error.aspx?ErrorCorrelationId=de70eb9f-9197-00bb-7944-3b6726602c07&ErrorText=Can't%20load%20the%20application%20on%20this%20page.%20Use%20the%20browser%20Back%20button%20to%20retry.%20If%20the%20problem%20persists%2C%20contact%20the%20administrator%20of%20the%20site%20and%20give%20them%20the%20information%20in%20Technical%20Details.&ErrorDetails=Error%3A%20***Error%20initializing%20application.%20Error%3A%20Error%3A%20***Error%20initializing%20application.%20Error%3A%20Error%3A%20Must%20use%20an%20object%20with%20a%20Low%20and%20High%20number%20value&ErrorCategory=spfx&Workload=SPPages&Name=SpfxLoad
Regards,
Saya
Hi @Sayareddy Gadepally ,
According to my test, I can reproduce your problem. Whenever I refresh page (/_layouts/15/news.aspx), an error will appear.
You can try to the following workaround:
1.Cannot refresh page
2.If news.aspx access fails, please return to home.aspx. And by clicking on "See all" navigation to news.aspx
Thanks for your feedback. We will continue to research, and we will inform you as soon as there is any update.
Thanks,
Echo Du
Hi Echo Du,
Thank you for your reply.
I will follow your workaround. Please let me know if you find fix for the issue.
Regards,
Saya
Hi @Sayareddy Gadepally ,
Don’t worry, we will get back to you as soon as we have any updates.
Thanks,
Echo Du
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 33%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEE%3C/text%3E%3C/svg%3E)
We are having the same issue would love to hear if anyone has a solution
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 0%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Hi,
Same problem here, in my case in a custom spfx to open calendar event.
If I open the link from calendar page it open good, but if I open the link from de spfx webpart fail with the error:
Error: Error: Must use an object with a Low and High number value.
Farm updated with Aug 2021 CU withou any problem.
Thanks