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Interface looks different after installing updates

Anonymous
2024-08-19T19:26:07+00:00

Split from this thread about Word for Mac

Same problem since update to 2407.

In our case we are using Microsoft 365 Apps for Business which updated to 2407 or 16.0.17830.20166.

Sure there are better ways to create forms, but that is neither here nor there for this case. The fact is that this problem started to occur after the update to 2407. Oddly, these docs seems to look fine in Word web access.

I have inserted redacted images showing the differences between how one of the documents looks now in 2407 vs how it looked on a machine I just installed 2308 on so I could show better details of the differences.

Just confirming that you are not alone, that this is not good at all, and that this was absolutely caused by an update.

![](https://learn-attachment.microsoft.com/api/attachments/91059256-a5d6-4a87-bcec-f52b6c18970d?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/f803dcaf-a59d-4507-8d03-e69530c65a21?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/f803dcaf-a59d-4507-8d03-e69530c65a21?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/c57357a5-80db-4a1a-a9b0-d2aee7f451a1?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![](https://learn-attachment.microsoft.com/api/attachments/c57357a5-80db-4a1a-a9b0-d2aee7f451a1?platform=QnA

Microsoft 365 and Office | Word | For business | Windows

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  1. Suzanne S Barnhill 278.1K Reputation points MVP Volunteer Moderator
    2024-08-21T01:40:24+00:00

    The latest word from the Word team is that "The crew has found a flight they believe may be causing the issue and have rolled it back from Production." This means that the problem should be solved if you close down all running Office programs and restart Word.

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  2. Jim G 134K Reputation points MVP Volunteer Moderator
    2024-08-19T19:27:06+00:00

    Moved to Windows forum - Moderator

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  3. Suzanne S Barnhill 278.1K Reputation points MVP Volunteer Moderator
    2024-08-20T00:20:03+00:00

    This is a bug that is being tracked internally. It will help if you use Help | Feedback to add your feedback about the problem, providing as much detail as possible, including your screen shots.

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  4. Bob Jones AKA CyberTaz MVP 436K Reputation points
    2024-08-17T16:28:49+00:00

    Your screen shots indicate that you are using Word for Windows on a PC. This Community addresses Word for Mac, so even if the symptoms were similar there's little doubt that cause & cure would be different.

    Please continue in the Windows Community thread you posted in or better yet start a new thread there focusing on your specific issues. Cross-posting usually is unproductive & can be misleading, not to mention that it causes duplication of effort.

    Thanks for your understanding.

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