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Help with exporting on Excel

Anonymous
2024-09-19T22:10:27+00:00

I'm encountering an issue with Excel where I'm unable to export or print any documents. The error message I receive is: "Something went wrong, and we can't print your workbook." This occurs across multiple browsers and on four different computers in my workplace. It's significantly impacting my ability to perform my tasks, so I would appreciate any assistance you can provide as soon as possible.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2024-09-20T06:01:13+00:00

    Hello,Taylor Bender

    Welcome to the Microsoft community!

    I have realized that your issue.

    Before that, I would like to ask you for some information to better address your question.

     I would like to confirm that what's the version of your Office and which Windows system you are current using？

    Based on your description, are you trying to print or export Excel in your browser?

    Are the files you are printing from SharePoint or from your personal OneDrive or inside a shared folder?

    Because if it is four computers can not be exported, it may be the nature of the file itself and the account has to do with, and the computer itself is not a big problem.

    Therefore, please also tell us more detailed information about the source and authorization of the documents for further confirmation.

    Due to your privacy and security and in order to comply with the community rules, Microsoft community members are not able to provide you with remote support, you can contact Microsoft support to check your system condition.

    Contact Microsoft Support.

    1. Visit this website: Contact - Microsoft Support
    2. Type in your problems in the search box there. For instance, subscription/Tax invoices/refund, etc.
    3. Now click Get help, and Select Contact Support below.
    4. Go to the Products and services tab, and choose either Microsoft 365 and Office category or Other Products
    5. On the Category tab, choose Manage My Subscription or other alternatives.
    6. Go to Confirm.
    7. You can now choose the option of Chat with a support agent on your web browser.

    Please Note: The Chat support team only works at certain times, so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

    Feel free to post back if you need further assistance. 

    Thank you for your understanding and patience and I look forward to hearing from you.

    Ryan - MSFT | Microsoft Community Support Specialist

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