duplicate charge

Question

My checking account was charged on August 7, 2024 and my credit card was charged for the same thing (Microsoft 365) on March 2, 2024.  I’m wondering if we somehow have 2 different accounts that no one is using that we may need to close, or if maybe one of them is in use.  We may have gotten a subscription for our daughter in college so I want to be careful not to close the wrong one. Is it possible for you to tell if anyone is using these subscriptions and if so, who?  There may be 2 or 3 different email addresses associated with the accounts, but I only have login information for the one I'm using to submit this ticket (which is a business account).

Let me know if you need the additional email addresses, our names, or anything else that would be helpful to resolve this issue.

On a related note, I've already tried to address this (trackingID# 2408080040013848) and received the response below:

My name is Ibukun, and I am a manager here at Microsoft. 

We deeply apologize for being unable to assist with your request. As earlier informed, we have a support scope constraint, and we are not the right team skilled to assist. Please reach out to the dedicated Personal/Family account support team.
We understand that this may not be the feedback you expect, hence we kindly suggest that you to register this complaint via the UserVoice Platform, as the submissions are reviewed directly by the Product team.

Please accept my sincere apology for all inconveniences caused.

We appreciate your partnership with Microsoft.

Thank you for choosing Microsoft’s Customer Support and Services.

Best Regards,
Ibukun Adepoju-Conde | Team Manager O365 Commercial
Email: v-ibukuna@microsoft.com
Working Hours: Monday - Friday | 8:00am - 5:00pm (UTC+1) Local Time.

Answer 1

This is a user group and not MS

Access the MS Account and check all sections https://office.com/myaccount and if needed billing> help

Maybe ask your daughter exactly what O365 license she has, if Office desktop in Word > File account shows user inf and product details