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Crash

Anonymous
2024-08-14T04:27:05+00:00

OneNote keeps crashing every action I do, but it is able to sync. Every second it crashes.

Microsoft 365 and Office | OneNote | For business | Other

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  1. Anonymous
    2024-08-14T06:53:41+00:00

    Dear Nash Tsai,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    As per the description shared, I understand you are having issue with the OneNote application and I would like to confirm the following information which will help us to better understand and guide you further:

    1. Are you using the OneNote app on the Windows OS or Mac OS?
    2. OneNote app version:

    Windows OS: Open the OneNote app> File> Account> Take a screenshot and share it with us.

    Mac OS: Open the OneNote app> Click on the OneNote in the Menu bar> About OneNote.

    1. Does the crash occur when you work on the specific Notebook or any Notebooks?
    2. Does the problem started happen after recent Office apps update?
    3. Are you using the Microsoft personal account (@outlook.com) or Microsoft work/school account (@companyname.onmicrosoft.com)?

    Our sincere apologies for not resolving the problem in the first reply but answers to above queries will help us to better understand your situation and guide you in the right direction.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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