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Hi,
I'm having this issue with Outlook 2013:
I have 5 Exchange accounts setup in my Outlook from the same Exchange Server.
All accounts are setup identically
One single account stopped receiving email, and in the status bar there's an indication «disconnected from server»
I remove it and set it up again.
Worked for a week and then stopped receiving email, with same message in Status bar
Does any one have an idea on how to solve this?
Only one account works for a week and then stops. I have to remove it, and add it again, and to work for a week.
Any help would be appreciated.
Thanks.
Nélio Abreu
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Hi @Nelio R C Abreu ,
Did you configure these accounts in the same Outlook profile or separate profile? And what’s the mode that you are working with(cached exchange mode or online mode)?
Could it work normally if you log in to the OWA with this account?
If it could work normally in OWA, considering the issue occurred on an account only and could be resolved if you re-configure it, it may be related to your client instead of mailbox.
If you configured these accounts in the same Outlook profile, as I know, there may be some issues in this case, for more information, please refer to this document: Issues that can occur when you add multiple Exchange accounts in the same Outlook profile, if it’s your case, it’s recommended to configure your accounts in separate profile to check if your issue has any differences after that. About how to create and switch to different Outlook profile, please refer to this document: Overview of Outlook e-mail profiles.
If you configured them in different Outlook profile but the issue still exists, I think there may be any other reasons in your client causing your Outlook data file or profile is corrupted(such as any third-party tools or add-ins), please try to check them.
Hope that would be helpful to you.
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Hi JadeLiang,
All accounts have been configured the same way, all with Cached Exchange and all in the same profile.
This particular account is also configured in other users and working fine without disconnecting.
The account has been configured more than once, the same way, as the other 4.
These configurations are also present in other users and are working fine.
Nélio Abreu
Hi JadeLiang,
I have done as mentioned in the link you provided, but after configuring Outlook, closing and opening it again when I select the folder of that email account I got a message that it cannot expand the folders.
I have reconfigure it has it was before, by adding the email account to the profile.
What is indicated in the link above has no logic, since I have other users with same configuration, more than 1 exchange account working in the same profile.
Also the indication that the profile is corrupted is not valid, since the other 4 accounts are working fine in my Outlook and in the Outlook of other users.
Nélio Abreu
Hi @Nelio R C Abreu ,
Thanks for your update.
Due to you could work normally for a while after you reconfigured it, and it would recreate a new Outlook data file after that, I think it may be related to your Outlook data file. In order to further confirm it, we could try to work in online mode or repair your Outlook data file to check if the issue has any difference in this case.
If that's invalid, in the point of your account, we could try to check the connection status in Outlook via press "Ctrl" and right-click the Outlook icon>choose connection status to check if there are any differences between this account and others.
Also, we still recommended you to create a new Outlook profile and add your account there for testing, which wouldn't affect your original profile.
Hi @Nelio R C Abreu ,
Has your issue been solved after so long?
If not, please provide me with more information about your issue for further analysis.Thanks!
Hi,
Sorry not reply sooner.
I have manage to solve it.
I reinstalled Office and now is ok.
Thanks.
Best Regards.
Nélio
Hi @Nelio R C Abreu ,
Glad to see your issue has been resolved now, looks like it may be related to your corrupt Outlook client.
Would you mind marking your solution to an answer? It would benefit others who have similar issues. Thanks in advance.
Hi,
To anyone that can help, this issue returned again.
My Outlook worked fine for a week, then the problem returned.
I have repaired the OST file and profile, by re-configuring all email accounts, reinstalled Office but with no result.
I have noticed however that, when the account got disconnected, after closing and opening Outlook, the issue was solved and I could receive emails again, but after a while the problem returns.
Nelio.
Hi @Nelio R C Abreu ,
In the point of your client, have you installed any third-party add-ins or programs before? If it possible, it's suggested to configure this account in other device to check if it could keep working there, which would help us further confirm the issue by comparing with different devices.
For your client, in order to avoid the interference of any add-ins, we could try to restart the Outlook in safe mode and work for a while to check if the issue would be reproduced in this mode(Windows+R>type"Outlook.exe /safe">enter)
If the issue still exists, considering third-party programs may also cause it, it's recommended to close other programs to check.