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Hi all,
My server Windows server 2008 R2 , Exchange 2013 CU23 , after install ESET management agent and ESET File security for windows server 7.3 , I cannot access owa , ecp , powershell
New-PSSession : ex] Connecting to remote server idcexc003.itl.com failed with the following error
message : WinRM cannot complete the operation. Verify that the specified computer name is valid, that the computer is
accessible over the network, and that a firewall exception for the WinRM service is enabled and allows access from
this computer. By default, the WinRM firewall exception for public profiles limits access to remote computers within
the same local subnet. For more information, see the about_Remote_Troubleshooting Help topic.
At line:1 char:1
+ New-PSSession -ConnectionURI "$connectionUri" -ConfigurationName Microsoft.Excha ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : OpenError: (System.Manageme....RemoteRunspace:RemoteRunspace) [New-PSSession], PSRemotin
gTransportException
+ FullyQualifiedErrorId : WinRMOperationTimeout,PSSessionOpenFailed
I removed ESET management agent and ESET File security from server, try to restart server , restart IIS but application pool cannot start
when I look ad IIS log
A listener channel for protocol 'http' in worker process '12764' serving application pool 'MSExchangePowerShellFrontEndAppPool' reported a listener channel failure. The data field contains the error number.
What should I do ?
Start here.
If you are down, the forums are not well suited for SevA situations.
You may have to pay yes
Can someone at Microsoft support call me ?
I tried to purchase a support plan many times but not success
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Hi @Jack Chuong
Is there any progress about your issue, I will delete your personal information to prevent privacy leakage. Thanks for your understanding!
For on-prem Exchange server,
Global Customer service Phone number:
https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
If you have contract of paid support for on-premises Microsoft products and service, submit the ticket from this portal:
https://support.microsoft.com/en-us/gp/contactus81?audience=commercial
Share your update here if any! Waiting for your feedback!
Did you exclude all the directories and processes from scanning?
https://learn.microsoft.com/en-us/exchange/antispam-and-antimalware/windows-antivirus-software?view=exchserver-2019
No I didn't, right after install eset , it started first scan
After awhile I recognize Outlook , owa ... get problem
I stop the first scan process, remove eset from server and restart , but it not work.
I know it's impolite to push like this, but it's really urgent, so please help me.
II think mailbox databases are fine , mailbox roles are fine, the problem is CAS role.
Let me know if you need any information.
Follow that doc and exclude the dirs and processes with ESET.
If that doesnt work, uninstall it and contact ESET support.
If Exchange is broken after this open a ticket with Microsoft support.
I uninstalled ESET , but problem still exist .
I think only CAS role is broken , so I want to ask for solution :
I would open a ticket with Microsoft support if this is urgent
Hi,
So will go to support.microsoft.com --> " Support for business" , purchase a support plan "Single incident (24x7 support)" 190$ ?
How can I get support by phone call immediately ? what support plan do I have to purchase ?