Bogus email?

Question

Received an email containing an invoice for USD 737.99 which they say they'll take from my account. I currently have an annual subscription to MS Office 365 which is paid up to date. I believe this invoice, which purports to 'review my grant status' is bogus and a scam. Can anyone confirm?

Answer 1

Dear Mike Rothery,

Welcome to the Microsoft Community.   Based on the information you have shared, I understand that you seem to have encountered emails that prompted a chargeback, but you have been paying annually and wanted to confirm the authenticity of the emails, I understand how you felt at that time, please don't worry and I will do my best to help you.You can start by clicking the link below to view your product information under Services & Subscriptions in your account:  Microsoft account | Services and SubscriptionsUnfortunately, community support must now adhere to the following two privacy guidelines:1. privacy and security: public sharing of financial and subscription issues involving personal information is not appropriate on the forums.2. Access to account information: Community Support cannot directly view a user's subscription details or billing information. Therefore, we cannot process payments or make changes to your account. This information should be handled by the chat support staff in a separate window.If you can't get enough help through Microsoft's regular self-help methods (e.g. when it comes to account access), you can try to create a new Microsoft account to access the online chat service and provide the relevant account and identification, e.g. email address / bank card number information / full address details within the account, etc. Here are some steps you can follow:Contact Microsoft Support.1. Visit this website: Contact - Microsoft Support2. Enter your question in the search box there. For example, subscription/tax invoice/refund etc.3. Now click on Get Help and select Contact Support below.4. Go to the Products and Services tab and select the Microsoft 365 and Office category or Other Products.5. On the Category tab, select Manage Subscriptions or Other Alternative.

6. Go to Confirmation.
7. You can now select the option to chat with a support specialist on your web browser.  

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Tip: The chat support team has limited working hours, so if you see the last window indicating that you cannot be contacted, we recommend that you try again the next day. If you prefer phone support, you can leave your phone number. In this way, they will be able to contact you and help you with your problem.

We hope that your problem can be solved satisfactorily and thank you for your understanding.

Best wishes  Isabella-MSFT | Microsoft Community Support Specialist