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Who can help me in this mess (I hate MICROSOFT!)?
I reinstalled my Mac yesterday and it's been hours since I tried to find how reactivate my Office Family and Student 2016? NO CLEAR INFORMATION (instead of buying a new version ...!)
HOW CAN I SET BACK MY OFFICE 2016 ON MY MAC???? I FILLED THE CODE AND THEN, NOTHING HAPPEN!
I never saw such an non intuitive help customer site , it's a shame.
THANK YOU
MAXIME
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ever tried contacting telephone customer service? I was under the impression that the permanent version of office was hardware bound. After the hardware and system changes the odds are that you will need to contact phone customer service to help you try to reactivate it.
Dear MaximeDAUREL,
Hello! Welcome to the Microsoft Community. I'm glad to be able to assist you.
It looks like you are having issues with Office activation after reinstalling your Mac. I understand.
JJ-bone is right, after reinstalling, Office may think your hardware has changed. So there are activation issues.
You need to reactivate it by phone, see:
Activate Office using the Activation wizard - Microsoft Support
I hope the above content is helpful to you.
Best Wishes
Pyke.D | Microsoft Community Support Specialist