Enter Code for MFA

Question

Good afternoon,

I am attempting to access our old tenancy and my admin account has MFA assigned with a number I do not recognises, this may be a historical number from before I joined the school.

I need to know if there is a way to gain access so that it can be changed and we can migrate our users to a tenancy.

As far a I am aware, MFA was not set up for this site, as i have had access previously, just not sure exactly when they MFA was assigned.

Am i right in thinking that Microsoft enforced MFA for all site admins?

Thank you for any support offered.

Answer 1

Hello St Augs Admin

Thanks for contacting Microsoft forum community, pleasure to assist you with the above query.

If the account in question is the only admin account,  we sincerely recommend that you contact our dedicated data protection support team directly via phone support on business days (Monday to Friday) and times: (select your country's region code):Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support. They are the only responsible and privileged support team for account related queries. While phone call, press "1" as business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number, alternative email address etc. So, our data protection team can assist you in resetting your multifactor authentication and once reset you will gain access to your admin account. Our Data Protection Team will ensure that your organizations data is secure and will remain private.

Thank you for your cooperation and have a good day.