A family of Microsoft word processing software products for creating web, email, and print documents.
Dear Gary,
Sorry for the inconvenience and thanks for letting us know the current situation here.
From the description, it seems that you encounter some issues on the Office applications' activation by the phone. I'd like you to confirm whether you encounter the situation like what is mentioned in "Product key is not valid" error when activating Office - Microsoft Support.
If yes, it may be that your Office product key has been blocked and will no longer work. We have a specific support channel helping you verify the activation process.
If it is convenient, you can click on Contact - Microsoft Support>type the issue >Get Help>Contact Support>Confirm and then a person from the related team will follow up on the thread with you and help you check the activation process further.
Sorry for that we may have limited resources on the phone activation related issues and questions.
Your understanding is highly appreciated!
Sincerely
Cliff | Microsoft Community Moderator