Activation error

Question

I keep getting an activation error in office 365. I've tried uninstalling and reinstalling it. I've run Sara but it gets an error:

<?xml version="1.0" encoding="utf-8"?>

<Results>

<Analyzer>

<Title>Nous exécutons le diagnostic de l’activation d’Office... Merci de patienter.</Title> 

<Result /> 

<Duration>00:00:59</Duration> 

<ResultTitle>Désolé... Nous avons rencontré un problème.</ResultTitle> 

<ResultUserMessage /> 

<ResultAdminMessage /> 

<ResultSupportMessage /> 

<AdvancedHttpResponseInfo /> 

<Exception>Microsoft.Online.CSE.HRC.Analysis.Analyzers.AnalyzerException: Unexpected error in analyzer [Microsoft.Online.CSE.HRC.Analysis.Analyzers.OfficeSetup.OfficeActivationAnalyzer, Microsoft.Online.CSE.HRC.Analysis.Analyzers.OfficeSetup, Version=17.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]. Result is null.</Exception> 

<Analyzer> 

  <Title>Nous déterminons si l'Office est déjà installé</Title> 

  <Result>False</Result> 

  <Duration>00:00:59</Duration> 

  <ResultTitle>Désolé... Une erreur s’est produite.</ResultTitle> 

  <ResultUserMessage /> 

  <ResultAdminMessage /> 

  <ResultSupportMessage /> 

  <AdvancedHttpResponseInfo /> 

  <Exception /> 

  <Analyzer> 

    <Title>Nous déterminons si l'Office est déjà installé</Title> 

    <Result>True</Result> 

    <Duration>00:00:00</Duration> 

    <ResultTitle>La suppression du dossier de gestion des licences a réussi.</ResultTitle> 

    <ResultUserMessage>La suppression du dossier de gestion des licences a réussi.</ResultUserMessage> 

    <ResultAdminMessage /> 

    <ResultSupportMessage /> 

    <AdvancedHttpResponseInfo /> 

    <Exception /> 

  </Analyzer> 

</Analyzer> 

</Analyzer>

</Results>

Answer 1

Hello Anne,

Welcome to the Microsoft Community. I fully understand the inconvenience of not being able to activate Microsoft 365.

What you are experiencing might be a hot issue (error code 29 / yellow triangle /activation error) that has not yet been resolved and may have something to do with the recent Microsoft 365 update, users in different regions are experiencing this issue, usually on Windows.

A fix from the development team is required to fully fix this bug. However, based on user feedback, some users with the same issue have temporarily fixed the issue by performing the following steps, you can also test if this applies to you.

Restore your version of Office

• Close all Office software, in the "Start Menu", find "Command Prompt" (or "cmd"), right-click and select "Run as administrator"" » ;
• At the command prompt, type the following command and press Enter: cd %programfiles% \Common Files\microsoft shared\ClickToRun
• Then enter the following and press Enter Officec2rclient.exe /update user updatetoversion=16.0.17531.20120 This will bring Office back to a stable version in February 2024.

If the above steps are successful, you'll be able to view Office version 17531.20120 under File -> Account -> Product Information. If another version is displayed here, it means that some of the steps were not executed successfully, please refer to the previous method and try again.

After restoring, open any Office application, such as Word, click File -> Account. On the right side, check the "Microsoft 365 and Office Updates" heading , click the "Update Options" button, and select the "Disable Updates" option to disable the auto-update feature.

If the issue is resolved, I personally recommend that you wait for 1-2 versions before enabling automatic updates to prevent the issue from happening again.

Feel free to share the results of this method with us, Have a good weekend!

Best regards,

Ian - MSFT | Microsoft Community Support Specialist

Answer 2

Thnx for this, been trying to fix my Office for weeks...