OneDrive/OneNote problem

Question

We have a user called Jo****s who had an OneDrive online synced with local. His OneNote was on this OneDrive.

He changed his name to J****s so his path to OneDrive changed. Furthermore, he now cannot see his OneNote on local or online OneDrive; just disappeared. We as admins cannot see it either. Where has the OneNote stuff gone? All his other files on the OneDrive are intact and visible.

https://****-my.sharepoint.com/personal/jo****s_****_uk
https://****t-my.sharepoint.com/personal/j****s_****_uk

Answer 1

Hi Hanif888,

Good day! Hope you are doing well.

After analyzing the information, you have provided and conducting further investigations, we have concluded that this issue requires more resources and expertise than our forum team currently possesses. Therefore, I recommend that you create a support ticket with Microsoft Support directly by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related development team. I regret any inconvenience this may cause. The fix to your concern can be identified through the background logs, and I suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the necessary background logs.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 2

Just to point out I am the admin and not the user.

I have checked OD recycle bin and there is no sign of the OneNote. I cannot see it on the local OneDrive nor on online Onedrive.

However, if the user launches OneNote he can see the onenote although its complaining that its its not synced. I suspect its pulling this up from backup and not Onedrive. Now we could get user to export this as a package and then import it back to OneDrive. However, the users OnNote app does not have an export option.

But the main question remains - where has the OneNote from local/online OneDrive gone?

Answer 3

Dear Hanif888,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

We are sorry to hear that you’re having trouble with viewing pictures you collected in a "forms" survey. I deeply understand the inconvenience caused and apologize for it.

We appreciate your understanding that sometimes the initial response may not resolve the problem immediately. However, we can work together to narrow down and resolve the situation. So, for further troubleshooting, could you please provide the information below:

1. Could you please let me know if you have checked the user’s Online OneDrive recycle bin and the local machine’s recycle bin?
2. Additionally, could you please look for the notebook in OneNote for Web? You can go to www.onenote.com, sign into your account and let me know what you find?
3. If needed, you can also provide a screenshot related to the issue/error. You can upload the screenshot using this feature:
   ![](https://learn-attachment.microsoft.com/api/attachments/4162acb5-51fb-47cd-9322-2330c1c26408?platform=QnA