Adding contacts not working

Question

I have a godaddy 365 email for my domain and my create new contact form/box will not pop up to let me add a contact anymore but it does work in my personal hotmail email account. Anyone know anything?

Answer 1

Is your account using a godaddy domain email?

Answer 2

Having the same issue with my account. Add new contact doesn't display anything. I importanted some contacts but can't edit them.

Answer 3

We too are having this same problem. It started about a week ago. GoDaddy reports that this is a Microsoft problem and we must just wait until MS gets around to it. We too are a non-profit and this is a difficult situation for us,

Answer 4

Hi there

I am having the same problem with GoDaddy 365 - I have reached out to them but in the meantime:

(1) Both Chrome and Explorer have been tried

(2) Yes

(3) Only Outlook Web App so far

Thank you for your help! This is quite difficult to deal with for a non profit

Answer 5

Hello DougW1228

Good day and thanks for contacting Microsoft community support.

The issue with the "create new contact" form in your GoDaddy 365 email not functioning can stem from several potential causes. Some potential factors could be browser compatibility, browser cache and access permission.

Since you mentioned that it works in your personal Hotmail account, compare the settings and functionalities between the two accounts. This might provide insights into what’s missing or misconfigured in your GoDaddy account. Given the current situation, we need more information on the following to better assist you.

1. What browser and device are you using when trying to add a contact? Have you tried a different browser or device?
2. Have you tried clearing your browser’s cache and do you have pop-up blocker enabled in your browser?
3. Can you please confirm if the issue persists on both Outlook app and Outlook web app (OWA)?
4. Have you reached out to GoDaddy support about this issue? If so, what did they say?

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Awaiting your valuable response.

Sincerely,

Bertrand