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Question

I just bought Microsoft yearly, and I’m trying to save my document for my school work but it’s not letting me . It’s keeps showing the message, “blocked”, you may not be able to save this document . It’s not letting me save as is . & I’m wondering why ? My Microsoft and one drive has the same login

Answer 1

Hi Kiria Robinson,

According to the description, I understand that you have purchased Microsoft 365 with yearly payment. But it prevented you from saving the documents on the Word desktop application I believe.

In this situation, here are some necessary information to help further troubleshooting the scenario happened on your side:

• First check the account status, and you may share back the screenshot with me for a detailed confirmation.

For a personal account, check the status in: Microsoft Account | Services & Subscriptions

For a business account, check the status in: My Account (office.com)

• To make sure the Word app is logged in the same account as your subscription, please share me the screenshot in Word > File > Account > Product Information. Reference: What version of Office am I using? - Microsoft Support If you find any credential conflicts, you may sign out all and re-sign in the correct account following: Switch between your Microsoft accounts - Microsoft Support
• I guess the error is Upload Blocked, but please share me the complete screenshot of the error message appearing in Word application that prevented you from saving files.
• To confirm the OneDrive service is good in the backend of your account, please make sure local files can be uploaded from OneDrive Online via browser. Reference: Upload and save files and folders to OneDrive - Microsoft Support

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Please correct me if I made any misunderstanding and I will be here waiting for your updated information.

Appreciate your time and patience. Hope you a nice day and stay safe!

Best Regards,

Mia