Cancel automatic transition from MOSA to MCA

Question

Is there any way to cancel the automatic transition from Microsoft Online Services Agreement to Microsoft Customer Agreement ?

The fact you are not allowed to return licences when they are not needed anymore is a big no no and it's just a predatory practice to make clients pay for something they don't need.

Really hope EU will sue Microsoft so they get this non-sense away.

Answer 1

Hello Alexander88,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

The Microsoft Customer Agreement (MCA) is a new agreement that consolidates the terms and conditions for Microsoft's commercial cloud services into one agreement. It is designed to be more flexible and easier to understand than previous agreements. The MCA applies to all customers who purchase commercial cloud services directly from Microsoft, including Microsoft 365 and Office 365. MCA is for new offer.

The Microsoft Online Service Agreement (MOSA) is an older agreement that applies to customers who purchased commercial cloud services prior to the introduction of the MCA. It is still in effect for those customers, but Microsoft is encouraging them to transition to the MCA. MOSA for old legacy offer

In terms of billing account details, the main difference between the two agreements is the legal terms and conditions that govern the use of Microsoft's commercial cloud services. The MCA is the more current and comprehensive agreement, while the MOSA is an older agreement that is being phased out. Please refer this: From MOSA to the Microsoft Customer Agreement

As we are moderator in Community, we are not authorized to check any users' billing details. For billing related query, it is suggested to directly contact Microsoft billing team by either open ticket or Phone support, for details, please check Get support - Microsoft 365 admin | Microsoft Learn.

Note: Business support team can collect your private account information to help on the verification.

Below is the document to contact Microsoft 365 Business support team via Phone support. (Please check the number/s within your country/region).

Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. and****Global customer service phone numbers - Microsoft Support

If I misunderstand you, please feel free to let me know. I will continue to assist you. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day！

Sincerely,

Nafis Iqbal Shuvo