How do I get back on authenticator

Question

Having trouble getting into authenticatir

Answer 1

Hello Cindy Schwada,

Thank you for reaching out to the Microsoft community

Is your account a user account or a global administrator account? If your account is a user account in a tenant, contact your global admin to implement the steps in the article and change your authentication phone number. Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

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If you are the only admin and cannot access your account due to an authentication issue, it is suggested to contact the Data Protection team as we are from the community team and are not authorized to reset any user/admin accounts. The data protection team is the only support team to verify and reset the account. To find the Data Protection team's contact number, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Customer service phone numbers - Microsoft Support Phone
numbers. Depending on your country or region. For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help.

For some countries, it will be an automated conversation like: First, when you call the hotline, it asks what kind of problem you are worried about.

Answered: authenticator.

A: What kind of product are you using?

B: Office 365 for business.

A confirmation: education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Do you have the other admin in your organization?

B: No.

A: You need one.... Service request?

B: Yes

->You can also query phone numbers at

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In the meantime, you might find it helpful to check out this article on common scenarios: Microsoft Authenticator FAQs - Microsoft Support.

Please note that as members of the community, we do not have access to user information or the tools necessary to assist you directly due to privacy limitations. However, we're here to help point you in the right direction and connect you with the right support channels where you can get the assistance you need.

I appreciate your understanding and cooperation. Have a great day!!