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Sharing options are grayed out when sharing from SharePoint

Gavin 1 Reputation point
2021-09-01T21:01:19.603+00:00

We have developed a Sales Portal running in Teams using Sharepoint.
For Sales reps that are not part of the organization and are not members of a team, require the functionality to send links of catalogs and other material to their customers.
The folders with the associated files are accessed in a Document Library in the poral and are saved in OneDrive.
Shared options to forward links are greyed out. Specifically - Anyone with a link should not be greyed out.
Did find a Microsoft solution but it did not fix the problem.
Thanks

gavin

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. CaseyYang-MSFT 10,341 Reputation points
    2021-09-02T05:58:49.027+00:00

    Hi @Gavin ,

    Does this issue happen to all users?

    1.Please check the external sharing settings for your organization.

    Microsoft 365 admin center > SharePoint admin center > Policies > Sharing > select Anyone sharing level for SharePoint and OneDrive.

    128516-1.png

    2.Please check the external sharing settings for the site(both SharePoint and OneDrive).

    SharePoint: Microsoft 365 admin center > SharePoint admin center > select your site > Sharing > Select "Anyone"

    OneDrive: Microsoft 365 admin center > Users > Active users > click user > OneDrive > Manage external sharing > turn on "Let people outside your organization access your site" and select "Allow sharing with anonymous guest links and authenticated users"

    3.Please check Limited-access user permission lockdown mode

    Settings > Site information > View all site settings > Site collection features > Deactive "Limited-access user permission lockdown mode" feature

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