Microsoft doesn't work

Question

Split from this thread.

Microsoft tidak dapat beroprasi

Answer 1

Dear User,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

As per the description shared, I understand you are having issue with the Microsoft 365 Services but I am sorry to convey that the information provided was not sufficient enough to have a clear picture on your problem.

In this situation, I would like to confirm the following information which will help us to better understand and guide you further:

1. Screenshots of the behavior you are facing with the Office apps.
2. Screenshot of the Office apps Account page: Open your Word document or Excel file> File> Account> Take a screenshot and share it with us.
3. Are you using Office apps on the Windows OS or Mac OS?
4. Does the problem happen on specific file or all Office files?
5. Are you using the Microsoft personal account (@outlook.com) or Microsoft work/school account (@companyname.onmicrosoft.com)?

Our sincere apologies for not resolving the problem in the first reply but answers to above queries will help us to better understand your situation and guide you in the right direction.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia

Answer 2

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

https://support.microsoft.com/en-us/kb/921541

fore, see the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products