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Problem with 365 personal subscription

Anonymous
2024-09-03T17:41:03+00:00

I have valid Microsoft 365 Personal subscription, but yesterday word, excel and outlook is asking me to buy a product like I don`t have active licence. Up to yesterday, everything was working with no problem

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-09-04T07:20:48+00:00

    Hello Dinko Magazin, Thanks for using Microsoft products and posting in the community.

    Regarding your experience with having a Microsoft 365 subscription and still being told to subscribe;

    It is possible that your situation is the result of a popular issue, but I can't say for sure, so please provide me with the following information:

    • Log in to: Microsoft account | Sign In or Create Your Account Today – Microsoft, click on Services & Subscriptions, and see if you are shown as having a Microsoft 365 subscription under your account. Please let me know the result;
    • Open Word, click on File in the upper left corner, then click on Accounts in the lower left corner, then send me a screenshot of the screen on the right;

    I look forward to your reply and I will give you further support as soon as possible based on your reply. 

    Best Regards,Arthur - MSFT | Microsoft Community Support Specialist

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